Assistant Dept Lead: Customer-First Sales & Ops

The Kroger Co.; Portland (OR); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Employee assistance program

Tuition reimbursement

Employee discounts

Job summary

The Kroger Co. operates Fred Meyer stores in Portland, Oregon. This role supports Home Merchandising and Home Operations leadership, modeling Kroger’s values while guiding staff to maximize sales and maintain store standards.

As part of the leadership team, you will assist with department management, train associates, manage daily tours and store conditions, and ensure compliance with company policies. This position emphasizes customer service, teamwork, and operational reliability.

Qualifications

• BA/BS in business or related field required.
• Minimum 18 years of age.
• Ability to pass drug test.
• Ability to work in a fast-paced environment.
• Willingness to work weekends, any shift, and overtime as needed.
• Familiarity with industry terms and processes.

Responsibilities

• Assist with department management and operation in absence of managers.
• Model customer-first behavior and coach staff to deliver excellent service.
• Teach and demonstrate selling skills to associates.
• Process salvage, returns, call backs, recalls, and write-offs.
• Review supply needs and report to File Maintenance Clerk.
• Ensure compliance with labor agreements where applicable.

Skills

Retail experience

Customer service

Communication skills

Attention to detail

Time management

Ability to work weekends

Adaptability

Education

BA/BS in business or related field

Job description

The Kroger Co. operates Fred Meyer stores in Portland, Oregon. This role supports Home Merchandising and Home Operations leadership, modeling Kroger’s values while guiding staff to maximize sales and maintain store standards.

As part of the leadership team, you will assist with department management, train associates, manage daily tours and store conditions, and ensure compliance with company policies. This position emphasizes customer service, teamwork, and operational reliability.