Front End Dept Lead - Relief & Coaching

Kroger; Eugene (OR); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Tuition reimbursement

Career growth

Job summary

Kroger Co. in Eugene, OR is seeking a customer service and department leadership role. You will deliver excellent customer service, assist with department management, and act as a backup in the absence of the Store Manager and Assistant Manager to keep operations smooth.

You will model Kroger's core values, ensure compliance with policies, and drive financial opportunities while guiding associates and maintaining a safe, respectful work environment.

Qualifications

• High school diploma or GED plus six months cashier experience and one–two years related retail experience; or combination of education and experience.
• Minimum 18 years of age / 19 in Idaho and Alaska (as applicable)
• Ability to pass drug test
• Ability to work in a fast-paced environment
• Ability to work weekends regularly
• Ability to travel independently on a rare basis
• Maintain confidentiality
• Ability to organize / prioritize tasks
• Valid driver’s license
• CPR / first aid certification
• Knowledge of company policies, procedures, and organizational structure

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service.
• Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line and unloading purchases.
• Provide peer coaching for all cashiers following best practices.
• Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements.
• Respond to customer situations as a result of system problems and cashier needs, including performing cashier functions, when required.
• Monitor the 15-minute chart and schedule.
• Promote and follow Company initiatives.
• Respond to verbal customer comments/complaints/requests.
• Complete customer incident and associate incident/accident report forms.
• All store management work with associates to manage common areas to reflect “Our People Are Great.”
• Must be able to perform essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Leadership

Coaching

Cashier operations

Policy compliance

Education

High school diploma / GED

Job description

Kroger Co. in Eugene, OR is seeking a customer service and department leadership role. You will deliver excellent customer service, assist with department management, and act as a backup in the absence of the Store Manager and Assistant Manager to keep operations smooth.

You will model Kroger's core values, ensure compliance with policies, and drive financial opportunities while guiding associates and maintaining a safe, respectful work environment.