Front-End Dept Leader: Elevate Service & Sales

The Kroger Co.; Rochester (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

The Kroger Co. is seeking a Front-end team member to help deliver an outstanding customer experience and maintain a safe, clean store environment. You will assist the department manager in reaching sales and profit goals and support day-to-day front-end operations.

Responsibilities include welcoming customers, answering product questions, managing schedules, monitoring cash and reports, and contributing to department action plans while upholding Kroger's values and safety standards.

Qualifications

• Minimum: ability to handle stressful situations; effective communication; basic math.
• Retail or customer service experience required.
• Desired: high school diploma or equivalent; management experience; second language.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment and assist customers with questions about products.
• Gain knowledge of products and respond to customer inquiries.
• Assist with monitoring and controlling department supplies and cash handling.
• Manage scheduling to ensure adequate department coverage.
• Assist with budgets, profit and loss reviews, and financial reporting.
• Support development and execution of department action plans and labor scheduling.
• Collaborate with front-end associates and promote teamwork.
• Adhere to safety procedures and temperature logs for food safety.
• Report safety risks and assist with accidents and incidents.

Skills

Customer service

Communication skills

Stress management

Teamwork

Cash handling

Education

High school diploma or equivalent

Tools

Cash register

Job description

The Kroger Co. is seeking a Front-end team member to help deliver an outstanding customer experience and maintain a safe, clean store environment. You will assist the department manager in reaching sales and profit goals and support day-to-day front-end operations.

Responsibilities include welcoming customers, answering product questions, managing schedules, monitoring cash and reports, and contributing to department action plans while upholding Kroger's values and safety standards.