Department Operations Lead - Customer Experience

Kroger Co.; Gresham (OR); On-site; USD 55,000 - 75,000; Full time

Job summary

Kroger Co. in Gresham, OR is seeking an experienced supervisor to assist with department management, maximize financial opportunities, and cover for managers as needed.

The role emphasizes living the company values of respect, integrity, and safety while driving sales and staff performance. The position requires strong customer service, merchandising, and team leadership, with responsibilities including coaching, training, and ensuring adherence to labor agreements.

Qualifications

• BA/BS in business or related field plus six months of Fred Meyer experience and one year of related retail experience OR combination of education and experience.
• Minimum 18 years of age.
• Ability to pass a drug test.
• Ability to work in a fast-paced environment.
• Ability to work weekends regularly, shifts, and overtime as needed.
• Ability to travel independently on a rare basis.
• Maintain confidentiality.
• Accuracy/attention to detail.
• Ability to organize/prioritize tasks/projects.
• Familiarity with industry terms and processes.
• Ability to work within set time frame.

Responsibilities

• Model 'Customer 1st' behavior and deliver excellent customer service.
• Teach and demonstrate selling skills to staff.
• Complete customer incident and associate injury reports.
• Communicate daily tours, sales, and goals to staff.
• Understand and follow labor agreements when applicable.
• Promote and follow company initiatives.
• Verify recovery and store conditions.
• Process special orders.
• Maintain stockroom fixture bay and review bay dating.
• Verify all read and signs are completed.
• Train associates and follow up on training needs.
• Process salvage, returns, call backs, recalls, and review write offs.
• Review supply needs and recap to File Maintenance Clerk.
• Verify accuracy of Toy & Variety consolidation orders.
• Must be able to perform essential functions with or without reasonable accommodation.

Skills

Retail experience

Customer service

Attention to detail

Organization

Education

BA/BS in business

Job description

Kroger Co. in Gresham, OR is seeking an experienced supervisor to assist with department management, maximize financial opportunities, and cover for managers as needed.

The role emphasizes living the company values of respect, integrity, and safety while driving sales and staff performance. The position requires strong customer service, merchandising, and team leadership, with responsibilities including coaching, training, and ensuring adherence to labor agreements.