Assistant Front‑End & Customer Service Manager

Shaw’s and Star Market; Shrewsbury (MA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health and retirement benefits

Paid time off

Job summary

Albertsons Companies in Massachusetts is seeking an Assistant Customer Service Manager to lead front-end operations, ensuring fast, friendly checkout and consistent service. You will oversee scheduling, labor planning, and daily activities while coaching and developing front-end associates to meet performance goals.

The role emphasizes customer experience, safety, and compliance, with opportunities to impact store results and customer satisfaction across shifts in a busy retail environment.

Qualifications

• Strong customer-service focus with a professional team presence.
• Effective communication, coaching, and collaboration skills.
• Strong organization, prioritization, and planning abilities.
• Ability to stay composed in a fast-paced, customer-facing environment.

Responsibilities

• Oversee and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout service.
• Support customer service programs and respond to customer concerns in a timely and professional manner.
• Provide checkout support as needed, including register functions and customer assistance.
• Guide and oversee front-end activities including scheduling, service levels, and daily operations.
• Maintain cleanliness, organization, and a positive front-end environment.
• Manage cash handling processes including tills, safe counts, reconciliation, refunds, and transactions.
• Monitor inventory and ordering of front-end supplies and materials.
• Hire, train, coach, and develop front-end associates and supervisors.
• Support labor planning, budgeting, and expense control for the department.
• Maintain compliance with company policies, safety standards, and operational procedures.
• Complete daily reports, payroll processes, and required documentation.

Skills

Customer service

Communication

Coaching

Team collaboration

Organization

Job description

Albertsons Companies in Massachusetts is seeking an Assistant Customer Service Manager to lead front-end operations, ensuring fast, friendly checkout and consistent service. You will oversee scheduling, labor planning, and daily activities while coaching and developing front-end associates to meet performance goals.

The role emphasizes customer experience, safety, and compliance, with opportunities to impact store results and customer satisfaction across shifts in a busy retail environment.