Front End Ops & Customer Experience Manager

Food Lion; Shelby (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

Food Lion in Shelby, NC is seeking a Store Front End Manager to lead all front end operations, including service center, self-checkout, and To-Go services. You will hire, train and develop associates, monitor KPIs, and ensure a fast, friendly, and accurate shopping experience for customers.

The role emphasizes leadership, budget support, safety, and adherence to company guidelines. You will coach staff, manage scheduling, control expenses, and use store tools to drive performance while upholding

Qualifications

• High school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Must meet minimum age requirements to perform specific job functions.
• Must be accredited as a 'Certified Food Safety Manager' or able to achieve accreditation within 90 days.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and KPIs.
• Ensure Front End schedules are written per standards to provide extraordinary customer service.

Skills

Lead and manage a team

Store operations knowledge

Merchandising techniques

Interpersonal skills

Customer service excellence

Problem solving and judgment

Learning multiple tasks

Education

High school diploma or equivalent

Certified Food Safety Manager (or able to obtain)

Job description

Food Lion in Shelby, NC is seeking a Store Front End Manager to lead all front end operations, including service center, self-checkout, and To-Go services. You will hire, train and develop associates, monitor KPIs, and ensure a fast, friendly, and accurate shopping experience for customers.

The role emphasizes leadership, budget support, safety, and adherence to company guidelines. You will coach staff, manage scheduling, control expenses, and use store tools to drive performance while upholding