Front End Store Manager - Customer Experience Leader

Food Lion; Morganton (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Food Lion in Morganton, NC seeks a Front End Supervisor to support store operations, engage with customers and drive performance. You will lead Service Center, Self-Checkout and To-Go functions, hire and train associates, and monitor KPIs to meet financial goals.

The role emphasizes strong communication, team leadership, and adherence to safety, policies and brand standards, ensuring a positive shopping experience for customers.

Qualifications

• A high school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs.
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service.
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations.
• Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times.

Skills

Leadership

Customer service

Team management

Communication

Problem solving

Education

High school diploma

Job description

Food Lion in Morganton, NC seeks a Front End Supervisor to support store operations, engage with customers and drive performance. You will lead Service Center, Self-Checkout and To-Go functions, hire and train associates, and monitor KPIs to meet financial goals.

The role emphasizes strong communication, team leadership, and adherence to safety, policies and brand standards, ensuring a positive shopping experience for customers.