Front End Operations Manager - Customer Experience

Food Lion; Bell Fork (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Food Lion in Greenville, NC is hiring a Front End Supervisor to oversee service center, self-checkout and Go-To options. You will hire, train and develop associates, supervise daily duties, and drive customer service aligned with Food Lion Strategy to achieve store goals.

Your role requires strong leadership, excellent communication, and a solid understanding of store operations, merchandising, and safety standards.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements and pass accreditation for food safety management.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Go-To options.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct formal appraisals for direct reports.
• Provide leadership to promote a culture aligned with Brand, Strategy and Culture.
• Support achievement of budgeted financials and KPIs.
• Maintain atmosphere of enthusiastic customer service and create positive shopping experiences.

Skills

Lead and manage a team

Store operations and merchandising

Interpersonal and customer service

Judgment and problem solving

Willingness to learn multiple tasks

Technical problem solving

Education

High school diploma or equivalent

Job description

Food Lion in Greenville, NC is hiring a Front End Supervisor to oversee service center, self-checkout and Go-To options. You will hire, train and develop associates, supervise daily duties, and drive customer service aligned with Food Lion Strategy to achieve store goals.

Your role requires strong leadership, excellent communication, and a solid understanding of store operations, merchandising, and safety standards.