Front-End Operations Supervisor

Lowe's; Framingham (MA); On-site; USD 37,000 - 38,000; Full time

Benefits offered by this job

Health, Vision and Dental insurance

Paid time off

401(k) Retirement account with company

Employee Assistance Program

Tuition assistance

Lowe’s Associate Discount

Job summary

Lowe’s in Framingham, MA is looking for a Store Department Supervisor to lead front-end and fulfillment activities, ensuring staffing coverage and delivering outstanding customer service while driving operational excellence.

You will coach associates, participate in interviews, monitor safety, and push performance through feedback and process improvements while collaborating with cross-functional partners to hit store goals.

Qualifications

• High school diploma or GED; equivalent experience accepted.
• 4 years of experience in a retail environment (or 5 years if education not met).
• Experience providing direction or supervision to teams.
• Experience supporting or participating in training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration if required.

Responsibilities

• Team leadership assigns staff to activities to ensure coverage and meet customer demands.
• Participate in interviews and input into selection decisions for new associates.
• Provide ongoing coaching and performance feedback to team members.
• Drive operational excellence and bar-raises in customer service and sales.
• Monitor safety, security and shrink prevention across store areas.
• Coach and develop associates to ensure readiness for duties and growth.
• Walk the store to observe interactions and provide in-the-moment coaching.

Skills

Team leadership

Coaching

Customer service

Operational excellence

Communication

Staff scheduling

Interviewing

Cross-functional collaboration

Education

High school diploma/GED

Tools

Project Tool

Genesis

Sterling

M2O

Thin Client

Job description

Lowe’s in Framingham, MA is looking for a Store Department Supervisor to lead front-end and fulfillment activities, ensuring staffing coverage and delivering outstanding customer service while driving operational excellence.

You will coach associates, participate in interviews, monitor safety, and push performance through feedback and process improvements while collaborating with cross-functional partners to hit store goals.