Front End Operations Supervisor

Food Lion; Chase City (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Food Lion in Chase City, VA is seeking a Front End Operations Leader to support management and store goals. You will oversee Service Center, Self-Checkout, and To-Go services, hire and train associates, and drive customer-centric outcomes to meet budgeted sales and KPI targets.

Ideal candidates bring strong team leadership, excellent interpersonal skills, and a solid understanding of store operations and safety practices. This role emphasizes service, efficiency, and proactive problem solving.

Qualifications

• Must lead and manage a team.
• Strong understanding of store operations and merchandising techniques.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints and resolving grievances.
• Willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must meet physical requirements; accreditation as Certified Food Safety Manager within 90 days if required.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates and conduct performance appraisals.
• Provide leadership to promote a culture aligned with our Brand, Strategy and Culture.
• Support achievement of budgeted financials, operating results and KPIs.
• Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast, easy, friendly service.
• Role model outstanding customer service and offer solutions meeting customer expectations.
• Control store expenses through proper ordering and asset management.
• Ensure compliance with local, state and federal regulations.
• Observe and correct unsafe conditions; document accidents per Food Lion procedures.
• Ensure Front End schedules are written to provide extraordinary customer service.
• Maintain Front End registers and equipment; place service calls promptly.
• Ensure cashier teams can locate key items and address out-of-stock situations.
• Monitor shrink and prevent losses; coach associates accordingly.
• Safeguard store funds and company assets.

Skills

Lead and manage a team

Store operations knowledge

Interpersonal & customer service

Problem solving & decision making

Multi-tasking / learning new tasks

Technical information problem solving

Age requirements awareness

Physical requirements adaptability

Education

High school diploma or equivalent

Job description

Food Lion in Chase City, VA is seeking a Front End Operations Leader to support management and store goals. You will oversee Service Center, Self-Checkout, and To-Go services, hire and train associates, and drive customer-centric outcomes to meet budgeted sales and KPI targets.

Ideal candidates bring strong team leadership, excellent interpersonal skills, and a solid understanding of store operations and safety practices. This role emphasizes service, efficiency, and proactive problem solving.