Front End Operations Lead - Customer Service

Food Lion; Abingdon (VA); On-site; USD 38,000 - 48,000; Full time

Job summary

Food Lion in Abingdon, VA is seeking a Front End Supervisor to support store operations and customer service excellence. You will lead a team, manage Service Center, Self-Checkout and To-Go duties as applicable, and train associates to deliver a fast, friendly shopping experience.

The role requires strong operational knowledge, people leadership, and a commitment to food safety and store standards, with opportunities to influence customer satisfaction and sales performance.

Qualifications

• A high school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Must meet minimum age requirements to perform specific job functions.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation.

Responsibilities

• Manage Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs.
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers.

Skills

Team leadership

Store operations

Customer service

Communication skills

Problem solving

Multitasking

Education

High school diploma

Tools

POS systems

Job description

Food Lion in Abingdon, VA is seeking a Front End Supervisor to support store operations and customer service excellence. You will lead a team, manage Service Center, Self-Checkout and To-Go duties as applicable, and train associates to deliver a fast, friendly shopping experience.

The role requires strong operational knowledge, people leadership, and a commitment to food safety and store standards, with opportunities to influence customer satisfaction and sales performance.