Front End Manager - Customer Service & Ops

Food Lion; Oak Hall (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

Food Lion is seeking a Front End Operations Leader to support store management in Oak Hall, VA. You will oversee Service Center, Self-Checkout and To-Go activities, hire and develop team members, and drive customer service excellence to meet budget and KPI targets.

Role requires strong communication, leadership and problem-solving skills, with the ability to manage schedules, inventory, and safety standards while delivering a positive shopping experience.

Qualifications

• High school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet the physical requirements of the position.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of duties and conduct formal performance appraisals for direct reports.
• Provide leadership and motivation to promote a culture aligned with Food Lion Strategy.
• Support achievement of budgeted financials, operating results and KPIs.
• Ensure a positive shopping experience with fast, friendly customer service.

Skills

Leadership

Customer service

Communication

Problem solving

Team training

Education

High School Diploma

Tools

ACIS

Food Lion To-Go system

POS systems

Job description

Food Lion is seeking a Front End Operations Leader to support store management in Oak Hall, VA. You will oversee Service Center, Self-Checkout and To-Go activities, hire and develop team members, and drive customer service excellence to meet budget and KPI targets.

Role requires strong communication, leadership and problem-solving skills, with the ability to manage schedules, inventory, and safety standards while delivering a positive shopping experience.