Front End Operations & Customer Experience Lead

Food Lion; Brookneal (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Food Lion in Brookneal, VA is seeking a Front End Manager to lead service center, self-checkout, and To-Go operations, ensuring smooth daily performance and a positive shopping experience for customers.

You will hire, train, and develop associates, supervise duties, monitor budgets and KPIs, maintain safety and sanitation standards, and use company tools for scheduling, ACIS inventory, and To-Go applications to drive results.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong store operations and merchandising understanding.
• Excellent interpersonal, organizational, communication and customer service skills.
• Good judgment for problem solving and decision making.
• Willingness to learn multiple tasks and use technical job tools.
• Must be able to meet physical requirements and accreditation in food safety.

Responsibilities

• Manage Front End operations including Service Center, Self-Checkout and To-Go.
• Hire, train, and develop associates to meet department needs.
• Supervise duties and provide ongoing performance management and formal appraisals.
• Provide leadership to promote a culture aligned with brand and strategy.
• Support budgeted financials, operating results, and KPIs for To-Go.
• Maintain enthusiastic, customer-focused service and positive shopping experience.
• Model outstanding customer service and provide solutions meeting customer expectations.
• Control store expenses through ordering and asset care.
• Use company tools for financial reports, ACIS, scheduling, CAO, and To-Go apps.
• Ensure appearance, quality, safety, and sanitation standards.
• Write Front End schedules including To-Go per standards for exceptional service.
• Maintain Front End registers/equipment and place service calls efficiently.
• Ensure cashiers review weekly flyers and locate key items; communicate stock issues.
• Monitor shrink and inventory; coach associates to prevent losses.
• Control store funds and company assets.
• Observe and correct unsafe conditions; report incidents as required.
• Ensure compliance with local/state/federal regulations and company policies.
• Maintain security standards and complete CBT and training guides.
• Recognize accomplishments and provide constructive counseling to improve customer satisfaction.
• Perform all other duties as assigned.

Skills

Leadership

Team management

Customer service

Communication

Problem solving

Training & coaching

Decision making

Adaptability

Education

High school diploma or equivalent

Tools

ACIS

CAO

To-Go apps

BIS (Business Info Systems)

CBT training

Job description

Food Lion in Brookneal, VA is seeking a Front End Manager to lead service center, self-checkout, and To-Go operations, ensuring smooth daily performance and a positive shopping experience for customers.

You will hire, train, and develop associates, supervise duties, monitor budgets and KPIs, maintain safety and sanitation standards, and use company tools for scheduling, ACIS inventory, and To-Go applications to drive results.