Front End Operations Lead - Customer Service Excellence

Food Lion

Newport News (VA)

On-site

USD 36,000 - 48,000

Full time

4 days ago

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Job summary

Food Lion in Newport News, VA is seeking a Front End Supervisor to support store operations, lead a team, and help meet financial and sales goals with friendly, efficient service. You will hire, train, and develop associates, supervise front end duties including Service Center, Self-Checkout and To-Go, and ensure safety, cleanliness and policy compliance.

The ideal candidate has strong interpersonal and organizational skills, retail experience, and a commitment to delivering a consistently

Qualifications

Basic leadership and team-management capabilities.
Strong understanding of store operations and merchandising.
Excellent interpersonal and customer service skills.
Ability to analyze problems and make sound decisions.
Willingness to learn multiple tasks and technical requirements of the job.

Responsibilities

Manage Front End operations including Service Center, Self-Checkout, and To-Go.
Hire, train, and develop associates to meet department needs.
Supervise performance and conduct regular evaluations.
Provide leadership to promote a positive store culture aligned with Brand and Strategy.
Monitor budgets, KPIs, and inventory controls to protect assets.
Ensure safety, sanitation, and compliance with company policies.