Front-End Operations Leader (Customer Experience)

Food Lion; Clarksville (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Food Lion in Clarksville, VA is seeking a Front End Manager to oversee service centers, self-checkout and To-Go programs. You will hire, train and develop staff while driving customer satisfaction and meeting store targets.

The role emphasizes leadership within a fast-paced retail environment, strong communication skills, and adherence to safety and company standards. A high school diploma is preferred and experience in store operations is beneficial.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems and handling complaints.
• Must meet the physical requirements and be willing to learn multiple tasks.
• Accreditation by the National Registry of Food Safety Professionals or ability to achieve within 90 days.

Responsibilities

• Manage Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable
• Hire, train, and develop associates to meet department needs
• Provide leadership and motivation within the store to promote a culture reflecting our Brand, Strategy and Culture
• Support the achievement of budgeted financials, operating results and KPIs
• Smile and maintain an atmosphere of enthusiastic customer service and a positive shopping experience

Skills

leadership

customer service

team management

communication

problem solving

Education

High school diploma or equivalent

Job description

Food Lion in Clarksville, VA is seeking a Front End Manager to oversee service centers, self-checkout and To-Go programs. You will hire, train and develop staff while driving customer satisfaction and meeting store targets.

The role emphasizes leadership within a fast-paced retail environment, strong communication skills, and adherence to safety and company standards. A high school diploma is preferred and experience in store operations is beneficial.