Front End Manager - Customer Service Leader

Food Lion; Virginia Beach (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Food Lion in Virginia Beach seeks a Front End Operations Lead to support store management, drive sales, and promote a culture aligned with Food Lion Strategy. You will maintain service standards, assist with Budgets and KPIs, and ensure a positive shopping experience for customers.

The role emphasizes leadership, communication, and hands-on supervision of associates across Service Center, Self-Checkout, and To-Go initiatives, with focus on safety and efficiency.

Qualifications

• High school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems and handling complaints.
• Ability to learn multiple tasks and technical requirements of the job.
• Accreditation as a Food Safety Manager or ability to obtain within 90 days.

Responsibilities

• Manage Front End operations including Service Center, Self-Checkout and To-Go where applicable.
• Hire, train and develop associates to meet department needs.
• Supervise and coach direct reports and conduct performance appraisals.

Skills

Leadership

Customer service

Communication

Store operations

Team management

Education

High school diploma

Tools

ACIS

Scheduling software

Job description

Food Lion in Virginia Beach seeks a Front End Operations Lead to support store management, drive sales, and promote a culture aligned with Food Lion Strategy. You will maintain service standards, assist with Budgets and KPIs, and ensure a positive shopping experience for customers.

The role emphasizes leadership, communication, and hands-on supervision of associates across Service Center, Self-Checkout, and To-Go initiatives, with focus on safety and efficiency.