Front-End Manager: Customer Experience & Team Leader

Safeway; Cheney (WA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Weekly pay

Employee discounts

Health benefits

Time off

Career growth

Inclusive environment

Job summary

Albertsons Companies is seeking a Front-End Manager to lead fast, friendly, and accurate checkout service and to drive operational excellence across front-end operations. You will guide scheduling, coaching, and daily activities to ensure consistent customer satisfaction.

The role emphasizes customer service, team development, and adherence to safety, policies, and procedures. Join a team that values service, organization, and performance in a dynamic retail environment.

Qualifications

• Strong customer-service focus with a professional team presence.
• Effective communication, coaching, and collaboration skills.
• Strong organization, prioritization, and planning abilities.
• Ability to stay composed in fast-paced, customer-facing environments.

Responsibilities

• Oversee and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout service.
• Support customer service programs and respond to customer concerns in a timely and professional manner.
• Provide checkout support as needed, including register functions and customer assistance.
• Guide and oversee front-end activities including scheduling, service levels, and daily operations.
• Maintain cleanliness, organization, and a positive front-end environment.
• Manage cash handling processes including tills, safe counts, reconciliation, refunds, and transactions.
• Monitor inventory and ordering of front-end supplies and materials.
• Hire, train, coach, and develop front-end associates and supervisors.
• Support labor planning, budgeting, and expense control for the department.
• Maintain compliance with company policies, safety standards, and operational procedures.
• Complete daily reports, payroll processes, and required documentation.

Skills

Front-end operations

Customer service

Cash handling

Labor planning

Scheduling

Safety awareness

Coaching

Team leadership

Performance metrics

Job description

Albertsons Companies is seeking a Front-End Manager to lead fast, friendly, and accurate checkout service and to drive operational excellence across front-end operations. You will guide scheduling, coaching, and daily activities to ensure consistent customer satisfaction.

The role emphasizes customer service, team development, and adherence to safety, policies, and procedures. Join a team that values service, organization, and performance in a dynamic retail environment.