Front End Operations Manager — Customer Experience

Food Lion; Mebane (NC); On-site; USD 43,000 - 60,000; Full time

Job summary

Food Lion is seeking a Front End Supervisor to support store operations and drive financial and sales goals at Store 02590 Front End in Mebane, NC. You will lead a team, oversee service channels, and promote a welcoming store environment.

The role emphasizes supervision, training, and adherence to safety and quality standards while maintaining strong communication with management and staff to deliver exceptional customer service.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Must be able to meet physical requirements and learn multiple tasks and technical job requirements.
• Must be accredited as a Certified Food Safety Manager or able to obtain accreditation within 90 days.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct formal appraisals for direct reports.
• Provide leadership and motivation to promote a culture reflecting Food Lion’s Brand and Strategy.
• Support achievement of budgeted financials, operating results and KPIs.
• Ensure a positive shopping experience through fast, friendly customer service.

Skills

Team leadership

Store operations

Customer service

Communication

Education

High school diploma

Job description

Food Lion is seeking a Front End Supervisor to support store operations and drive financial and sales goals at Store 02590 Front End in Mebane, NC. You will lead a team, oversee service channels, and promote a welcoming store environment.

The role emphasizes supervision, training, and adherence to safety and quality standards while maintaining strong communication with management and staff to deliver exceptional customer service.