Front End Operations Manager

Boise Consumer Cooperative Inc; Boise (ID); On-site; USD 42,000 - 62,000; Full time

Job summary

Boise Co-op is seeking a dynamic Front End Department Manager to oversee the full operation of the Front End, ensuring smooth checkout flow, exceptional service, engaged staff, and daily operations aligned with the co-op’s values.

You will manage hiring, training, scheduling, and performance, and lead the department to achieve sales, labor, and margin goals while promoting member programs and community engagement. This role requires a strong leader who thrives in a fast-paced grocery environment.

Qualifications

• Strong interpersonal and relationship-building skills.
• Excellent communication abilities for welcoming customers and staff.
• Ability to handle complex issues, employee concerns, and operational challenges with fairness and professionalism.
• Leadership courage and accountability to maintain high standards.
• Knowledge of Front End operations and proactive issue resolution.
• Ability to work efficiently in a fast-paced environment and adapt to shifting priorities.

Responsibilities

• Oversee Front End staffing: hiring, training, scheduling, and performance.
• Lead the department to meet sales, labor, and margin goals.
• Provide leadership, coaching, and accountability aligned with Co-op values.
• Ensure cash handling procedures, deposits, and compliance with regulations.
• Promote member sign-ups and community programs; engage customers.
• Maintain Front End cleanliness and organization; support store operations.
• Communicate daily huddles, assign tasks, and coordinate shifts.
• Attend meetings and adapt to new responsibilities as needed.

Skills

Leadership

Customer service

Communication

Problem solving

Cash handling

Staff management

Time management

Adaptability

Education

High school diploma or equivalent

Job description

Boise Co-op is seeking a dynamic Front End Department Manager to oversee the full operation of the Front End, ensuring smooth checkout flow, exceptional service, engaged staff, and daily operations aligned with the co-op’s values.

You will manage hiring, training, scheduling, and performance, and lead the department to achieve sales, labor, and margin goals while promoting member programs and community engagement. This role requires a strong leader who thrives in a fast-paced grocery environment.