Front End Team Lead - Customer Experience & Ops

BriarPatch Co-op; Grass Valley (CA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

401(k) match

FSA

EAP

Employee discount

Co-op ownership

Wellness discounts

Profit sharing

Raffle for transport

Holiday gifts

Job summary

BriarPatch Co-op in Grass Valley, CA is seeking an Assistant Front End Manager. This full-time role oversees front end operations, supports staff, and helps ensure smooth daily store performance during designated shifts.

The position emphasizes strong customer service, leadership, and adherence to safety procedures, with competitive pay and comprehensive benefits. Growth is encouraged within the co-op environment.

Qualifications

• High school diploma or GED certificate preferred
• Excellent cashiering skills/knowledge of store register system
• Strong leadership skills
• Reliable, predictable attendance
• Ability to remain calm under pressure

Responsibilities

• Customer service – handle questions and complaints
• Safety and security – maintain store security and cleanliness
• Supervisory – schedule breaks and oversee staff during shifts
• Cash handling and refunds – approve transactions and supervise registers
• Training – assist in advanced cashier training as needed
• Operations – support front end and other departments as required

Skills

Leadership

Customer service

Cashiering skills

Attendance reliability

Calm under pressure

Education

High school diploma or GED

Tools

Inventory software

Order processing systems

Spreadsheet software

Word processing software

Internet software

Job description

BriarPatch Co-op in Grass Valley, CA is seeking an Assistant Front End Manager. This full-time role oversees front end operations, supports staff, and helps ensure smooth daily store performance during designated shifts.

The position emphasizes strong customer service, leadership, and adherence to safety procedures, with competitive pay and comprehensive benefits. Growth is encouraged within the co-op environment.