Front End Operations Lead on Duty

Whole Foods Co-Op; Duluth (MN); On-site; USD 22,041 - 30,307; Part time

Job summary

Whole Foods Co-Op in Denfeld-Duluth, MN 55807 is seeking Front End Managers on Duty (MOD) to support store operations with strong supervision, training and coaching of Front End staff. MODs deliver prompt, friendly service and assist customers in person or via electronic channels while ensuring cleanliness and safety of the premises.

Responsibilities include supervising checkout practices, staff training, customer service, and maintaining adherence to store policies.

Qualifications

• Experience in retail, grocery, natural foods and/or cooperative business.
• Available to work evenings, weekends, holidays.
• Supervisory experience.
• Customer service experience.

Responsibilities

• Supervise, train and coach Front End staff; oversee checkout practices, customer service and ownership transactions, till security and POS troubleshooting.
• Communicate and document unresolved issues and/or concerns to department management.
• Ensure store safety and security; follow protocol for shoplifters and disorderly customers.
• Be the point of contact for weather extremes, medical emergencies, accidents, injuries and illnesses; document all instances per procedures.
• Ensure adherence to store opening/closing procedures; assist with stocking and merchandising; report pricing or sign errors.
• Observe and direct compliance with employment, safety and store policies; communicate issues to management.
• Maintain department accountability and provide daily supervision and coaching per policies.
• Promote ownership and owner benefits; meet customer service standards for internal and external customers.
• Contribute to an inclusive, respectful, and welcoming environment supporting WFC ENDS.

Skills

Experience in retail, grocery, natural

Evenings/weekends/holidays

Supervisory experience

Customer service experience

Job description

Whole Foods Co-Op in Denfeld-Duluth, MN 55807 is seeking Front End Managers on Duty (MOD) to support store operations with strong supervision, training and coaching of Front End staff. MODs deliver prompt, friendly service and assist customers in person or via electronic channels while ensuring cleanliness and safety of the premises.

Responsibilities include supervising checkout practices, staff training, customer service, and maintaining adherence to store policies.