Front End Operations Leader: Training & Service

BLAIN; Roscoe Township (IL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, Prescription, Dental, Vision

Life Insurance

401(K) with company match

Paid holidays & birthday off

Advanced leadership training

Associate discount on name brands

Job summary

Blain’s Farm & Fleet is seeking an operations-support role to assist store operations with supervision and training of front-end personnel, focusing on policy compliance and customer service improvements.

The position involves policy training, responding to customer service issues, and documenting procedures for front-end operations. It supports new store openings and workforce-management training, with weekend availability and background checks required.

Qualifications

• Candidates must have three to five years of retail experience.
• Strong communication, both verbal and written.
• Ability to work with confidential information.
• Able to work evenings when needed and at least every other weekend.
• Able to pass pre-employment background checks.

Responsibilities

• Provide policy and procedure support and training for front-end store operations.
• Respond to customer service complaints regarding front-end store operations.
• Develop and maintain procedure and policy documentation for front-end store operations.
• Provide in-store front-end training and support for new store openings.
• Provide in-store training for workforce management systems.
• Assist Accounting and Payroll with store issues as needed.
• Train all cashier functions including, customer service, Best and Sales etc.
• Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures.
• Assist with intra and inter-department projects and responsibilities as assigned.
• Attend Grand Opening events and assist as appropriate.
• Provide store support for workforce management systems.

Skills

Retail experience

Strong communication

Discretion with confidential info

Evening/weekend availability

Job description

Blain’s Farm & Fleet is seeking an operations-support role to assist store operations with supervision and training of front-end personnel, focusing on policy compliance and customer service improvements.

The position involves policy training, responding to customer service issues, and documenting procedures for front-end operations. It supports new store openings and workforce-management training, with weekend availability and background checks required.