Front End Operations Lead — Training & Customer Service

BLAIN; Sturtevant (WI); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Life Insurance

Pet Insurance

Holidays off

Leadership training

Associate discount

401(k) with company match

Job summary

Blain’s Farm & Fleet in Wisconsin is seeking a front-end supervisor to oversee store operations and train front-end staff with emphasis on policy compliance and customer service excellence.

The role involves delivering in-store training, supporting new store openings, and coordinating with accounting and payroll. The company offers comprehensive benefits, weekend premium pay, and growth opportunities.

Qualifications

• Three to five years of retail experience.
• Strong communication, both verbal and written.
• Ability to work with confidential information.
• Able to work evenings when needed and at least every other weekend.
• Able to pass pre-employment background checks.

Responsibilities

• Provide policy and procedure support and training for front-end store operations.
• Respond to customer service complaints regarding front-end store operations.
• Develop and maintain procedure and policy documentation for front-end store operations.
• Provide in-store front-end training and support for new store openings.
• Provide in-store training for workforce management systems.
• Assist Accounting and Payroll with store issues as needed.
• Train all cashier functions including, customer service, Best and Sales etc.
• Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures.
• Attend Grand Opening events and assist as appropriate.
• Provide store support for workforce management systems.

Skills

Retail experience

Strong communication

Confidential information handling

Evening availability

Weekend availability

Job description

Blain’s Farm & Fleet in Wisconsin is seeking a front-end supervisor to oversee store operations and train front-end staff with emphasis on policy compliance and customer service excellence.

The role involves delivering in-store training, supporting new store openings, and coordinating with accounting and payroll. The company offers comprehensive benefits, weekend premium pay, and growth opportunities.