Front End Operations Leader: Training & Growth

Blain's Farm & Fleet (Blain Supply, Inc.); Morton (IL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, Prescription, Dental, Vision

Short & Long Term Disability

Life Insurance

401(K) with company match

Associate discount

Holidays & Birthday off

Advanced Leadership Training Programs

Identity Theft Protection

Pet Insurance

Job summary

Blain’s Farm & Fleet is seeking a front-end operations trainer to supervise, train and support front-end personnel, with a focus on policy compliance and customer service improvements.

Responsibilities include providing policy training, responding to customer service issues, developing procedure docs, in-store training for openings, payroll support, training cashier functions, and supporting loss prevention and safety policies; weekend availability required.

Qualifications

• Three to five years of retail experience.
• Strong communication, both verbal and written.
• Ability to work with confidential information.
• Able to work evenings when needed and at least every other weekend.
• Able to pass pre-employment background checks.

Responsibilities

• Provide policy and procedure support and training for front-end store operations.
• Respond to customer service complaints regarding front-end store operations.
• Develop and maintain procedure and policy documentation for front-end store operations.
• Provide in-store front-end training and support for new store openings.
• Provide in-store training for workforce management systems.
• Assist Accounting and Payroll with store issues as needed.
• Train all cashier functions including, customer service, Best and Sales etc.
• Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures.
• Assist with intra and inter-department projects and responsibilities as assigned.
• Attend Grand Opening events and assist as appropriate.
• Provide store support for workforce management systems.

Skills

Retail experience

Strong communication

Confidential information handling

Evenings & weekend availability

Background checks

Job description

Blain’s Farm & Fleet is seeking a front-end operations trainer to supervise, train and support front-end personnel, with a focus on policy compliance and customer service improvements.

Responsibilities include providing policy training, responding to customer service issues, developing procedure docs, in-store training for openings, payroll support, training cashier functions, and supporting loss prevention and safety policies; weekend availability required.