Front End Customer Experience Leader

Food Lion; Roanoke Rapids (NC); On-site; USD 21,000 - 27,000; Full time

Job summary

Food Lion is seeking a front-end associate to provide fast, friendly service and engage customers while maintaining store standards. You will greet customers by name when possible and support the Customer Service Manager with front-end duties.

The role requires ability to perform cashier tasks, handle cash accurately, and follow the Front End Standard Practice Manual. Training will cover POS operations, safety, and housekeeping requirements.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform cashier and service center duties.
• Must meet minimum age requirements.
• Must meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Maintain knowledge of front-end procedures and dress code
• Ensure front-end office functions and cash handling are performed accurately and on time
• Maintain neat, clean front-end presentation and work area
• Be proficient with cash register functions and front-end accounting services
• Report any register malfunctions to supervisor or manager
• Assist with surge plans and perform as needed
• Complete required computer-based training (CBT) and training aids
• Perform other duties as assigned

Skills

Customer service

Communication skills

Multi-tasking

Cashier duties

Education

High school diploma or equivalent

Tools

Cash register systems

Job description

Food Lion is seeking a front-end associate to provide fast, friendly service and engage customers while maintaining store standards. You will greet customers by name when possible and support the Customer Service Manager with front-end duties.

The role requires ability to perform cashier tasks, handle cash accurately, and follow the Front End Standard Practice Manual. Training will cover POS operations, safety, and housekeeping requirements.