Front End Operations Manager - Customer Experience Lead

Food Lion; Leonardtown (MD); Hybrid; USD 31,000 - 47,000; Full time

Job summary

Food Lion is seeking a Front End Leader to support store operations at our Leonardtown location. You will oversee Front End activities, including Service Center, Self-Checkout and Food Lion To-Go where applicable, and will hire, train, and develop associates to meet department needs.

You will supervise performance, drive culture aligned with Brand and Strategy, and help achieve budgeted financials and KPIs while ensuring customer-focused, friendly service across all front-end operations.

Qualifications

• High school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Ability to use multiple tasks and technical requirements of the job.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs.
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service.

Skills

Team leadership

Customer service

Store operations

Merchandising

Communication

Problem solving

Education

High school diploma

Job description

Food Lion is seeking a Front End Leader to support store operations at our Leonardtown location. You will oversee Front End activities, including Service Center, Self-Checkout and Food Lion To-Go where applicable, and will hire, train, and develop associates to meet department needs.

You will supervise performance, drive culture aligned with Brand and Strategy, and help achieve budgeted financials and KPIs while ensuring customer-focused, friendly service across all front-end operations.