Front End Store Manager: Customer Experience Leader

Food Lion; West Point (VA); On-site; USD 40,000 - 56,000; Full time

Job summary

Food Lion is seeking a Front End Manager to support store operations and lead a team toward achieving financial and sales goals. You will build strong associate and customer relations and promote a positive culture in line with Food Lion Strategy.

Responsibilities include hiring and developing associates, managing Service Center and To-Go operations, and ensuring adherence to safety, sanitation, and company guidelines while maintaining excellent customer service.

Qualifications

• Leads and manages a team to meet department goals.
• Strong knowledge of store operations and merchandising approaches.
• Excellent interpersonal, organizational, and customer service skills.
• Demonstrated judgment in resolving problems and handling complaints.
• Willingness to learn multiple tasks and technical requirements.

Responsibilities

• Manage Front End operations including Service Center, Self-Checkout and Food Lion To-Go where applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct formal appraisals for direct reports.
• Provide leadership to promote a culture aligned with Brand, Strategy and Culture.
• Support achievement of budgeted financials, operating results and KPIs.
• Maintain fast, friendly customer service and a positive shopping experience.
• Model outstanding customer service and offer solutions meeting customer expectations.
• Control store expenses through proper ordering and asset care.
• Utilize tools like financial reports, ACIS, scheduling, and CAO.
• Ensure department appearance, safety, sanitation, and quality standards.
• Write Front End schedules per standards to ensure service levels are met.
• Maintain Front End equipment and respond to service calls promptly.
• Ensure cashiers review weekly flyers and communicate stock conditions.
• Monitor shrink and coaching associates to prevent losses.
• Oversee proper handling of all store funds and assets.
• Observe and correct unsafe conditions; report accidents per procedures.
• Ensure compliance with regulations and company guidelines.
• Complete CBT and Training guides; provide recognition and constructive counseling as needed.
• Perform all other duties as assigned.

Skills

Team leadership

Store operations

Merchandising

Customer service

Problem solving

Multi-tasking

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Front End Manager to support store operations and lead a team toward achieving financial and sales goals. You will build strong associate and customer relations and promote a positive culture in line with Food Lion Strategy.

Responsibilities include hiring and developing associates, managing Service Center and To-Go operations, and ensuring adherence to safety, sanitation, and company guidelines while maintaining excellent customer service.