Front End Operations Leader — Customer Service & Growth

Food Lion; Clayton (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Food Lion in Clayton is seeking a Front End Supervisor to oversee service centers, self-checkout, and To-Go operations. You will hire and develop staff, manage performance, and drive store metrics while maintaining exceptional customer service.

The role emphasizes leadership, adherence to safety regulations, and cost control, with a strong focus on brand culture and customer satisfaction. A high school diploma and relevant experience are preferred.

Qualifications

• A high school graduate or equivalent preferred
• Ability to lead and manage a team
• Strong understanding of store operations and merchandising techniques preferred
• Excellent interpersonal, organizational, communication and customer service skills
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations
• Control store expenses through proper ordering, care for supplies and equipment
• Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering, and Food Lion To-Go applications
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
• Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls efficiently
• Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items
• Monitor shrink, ensure inventory is accounted for; provide coaching for associates to prevent losses
• Ensure proper control of all store funds and company assets
• Observe and correct unsafe conditions that could cause accidents
• Record and report all accidents per Food Lion procedures
• Ensures compliance with local, state and federal regulations
• Adheres to all company guidelines, policies and standard practices
• Maintains security standards
• Successfully complete CBT and Training guide
• Provide recognition of accomplishments and constructive counseling as needed
• Performs all other duties as assigned

Skills

Team leadership

Store operations knowledge

Customer service

Communication

Problem solving

Learning & adaptability

Technical problem solving

Education

High school diploma or equivalent

Job description

Food Lion in Clayton is seeking a Front End Supervisor to oversee service centers, self-checkout, and To-Go operations. You will hire and develop staff, manage performance, and drive store metrics while maintaining exceptional customer service.

The role emphasizes leadership, adherence to safety regulations, and cost control, with a strong focus on brand culture and customer satisfaction. A high school diploma and relevant experience are preferred.