Front End Manager, Customer Experience

Food Lion; Virginia Beach (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Food Lion in Virginia Beach is seeking a Front End Manager to support the management and duties of store operations while meeting financial and sales goals. You will build associate and customer relations and promote a strong culture in line with Food Lion strategy.

The role involves leading front end operations, hiring and developing staff, driving KPIs, ensuring safety and compliance, and delivering exceptional customer experiences across service centers, Self-Checkout and To-Go where

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems and handling complaints.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct formal appraisals for direct reports.
• Provide leadership to promote a culture reflecting Brand, Strategy and Culture.
• Support achievement of budgeted financials and KPIs.
• Ensure superb customer service and positive shopping experience.

Skills

Team leadership

Customer service

Communication

Interpersonal skills

Problem solving

Organizational skills

Education

High school diploma or equivalent

Food safety manager certification

Tools

ACIS

CAO

Food Lion To-Go apps

Job description

Food Lion in Virginia Beach is seeking a Front End Manager to support the management and duties of store operations while meeting financial and sales goals. You will build associate and customer relations and promote a strong culture in line with Food Lion strategy.

The role involves leading front end operations, hiring and developing staff, driving KPIs, ensuring safety and compliance, and delivering exceptional customer experiences across service centers, Self-Checkout and To-Go where