Front End Operations Lead - Training & Process Improvement

Kroger; Des Plaines (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee assistance program

Associate discounts

Tuition reimbursement

Career growth programs

Job summary

Kroger in Des Plaines, IL seeks a Front End Operations Specialist to support day-to-day department activities across Front End, Customer Service Center and Accounting. You will help optimize processes, coach front end staff, and ensure a safe, efficient shopping experience in-store.

Responsibilities include training, reporting improvements, and implementing company initiatives with direct reports while maintaining a clean, organized checkout environment and service areas.

Qualifications

• Willing to work mornings, afternoons, evenings, or nights.
• Willing and available to work weekends and holidays as needed.
• Store retail experience with an emphasis on customer service and front-end operations.
• Ability to multi task and handle large workloads.
• Effective written and oral communication skills.
• Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
• Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control)
• Past work record must exhibit a high level of integrity and dependability.
• Thorough experience in customer service and all phases of front-end operations.

Responsibilities

• Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective and efficient customer service is provided throughout department.
• Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
• Provide training, support and follow up on all aspects of Key Retailing.
• Coach and train customer service manager and front end supervisors.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
• Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
• Follow through on special assignments and perform any and all duties as assigned.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Front-end operations

Multi-tasking

Communication

Computer literacy

Tools

Microsoft Word

Excel

PowerPoint

ACE

Supersked

Job description

Kroger in Des Plaines, IL seeks a Front End Operations Specialist to support day-to-day department activities across Front End, Customer Service Center and Accounting. You will help optimize processes, coach front end staff, and ensure a safe, efficient shopping experience in-store.

Responsibilities include training, reporting improvements, and implementing company initiatives with direct reports while maintaining a clean, organized checkout environment and service areas.