Front-End Customer Service Specialist

Mariano; Des Plaines (IL); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Counseling services

Employee discounts

Tuition reimbursement

Career growth opportunities

Job summary

Kroger is seeking associates in Des Plaines, IL to deliver outstanding customer service at the front end of the store. You will greet customers, assist with product location, and support checkout operations to ensure a smooth shopping experience.

The role emphasizes teamwork, accuracy in transactions, and adherence to safety and store policies. Prior experience in retail is beneficial; a friendly, customer-focused attitude is essential.

Qualifications

• High School Diploma or GED required.
• 6 months related experience or training or equivalent.
• Strong interpersonal and customer service skills.
• Good math skills (add/subtract/multiply/divide).
• Sound judgement and decision making.
• Friendly, approachable demeanor and team spirit.
• Ability to work in a fast-paced environment.
• Strong verbal and written communication skills.

Responsibilities

• Resolve customer concerns and deliver excellent service.
• Escort customers to products and assist with loading or reaching items.
• Greet customers warmly and acknowledge them throughout the store.
• Anticipate needs and assist customers to strengthen loyalty.
• Oversee front end operations to meet sales, labor, and shrink goals.
• Train and coach associates on front end policies and procedures.
• Use checkout systems and ensure accuracy of transactions.
• Maintain front end cleanliness and proper signage and pricing.

Skills

Customer service

Interpersonal skills

Math skills

Communication

Teamwork

Fast-paced

Decision making

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Kroger is seeking associates in Des Plaines, IL to deliver outstanding customer service at the front end of the store. You will greet customers, assist with product location, and support checkout operations to ensure a smooth shopping experience.

The role emphasizes teamwork, accuracy in transactions, and adherence to safety and store policies. Prior experience in retail is beneficial; a friendly, customer-focused attitude is essential.