Front End Operations Lead - Training & Process Improvement

Kroger Co.; Brown Deer (WI); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee assistance program

Tuition reimbursement

Associate discounts

Career growth opportunities

Job summary

The Kroger Family of Companies is seeking a Front End Operations Support professional at 9200 N Green Bay Rd, Brown Deer, WI 53209. The role focuses on day-to-day Front End operations, policies and procedures, and upholding Kroger’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities include improving Front End, Customer Service Center and Accounting processes, training staff, coaching supervisors, and maintaining a clean, welcoming shopping environment at

Qualifications

• Experience in store operations and customer service.
• Ability to multi-task and handle large workloads.
• Strong written and oral communication skills.
• Ability to train and coach staff and supervisors.

Responsibilities

• Develop and improve Front End, Customer Service Center and Accounting processes.
• Design cleaner, more efficient front-end and checkout environments.
• Ensure safe, effective customer service across the department.
• Provide training and follow-up on Key Retailing initiatives.

Skills

Customer service

Multi-tasking

Communication

Team coaching

Tools

Microsoft Word

Excel

PowerPoint

ACE

Supersked

Job description

The Kroger Family of Companies is seeking a Front End Operations Support professional at 9200 N Green Bay Rd, Brown Deer, WI 53209. The role focuses on day-to-day Front End operations, policies and procedures, and upholding Kroger’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities include improving Front End, Customer Service Center and Accounting processes, training staff, coaching supervisors, and maintaining a clean, welcoming shopping environment at