Front End Operations Lead

Kroger; Appleton (WI); On-site; USD 32,000 - 46,000; Full time

Job summary

Kroger in Appleton, WI is seeking a qualified Front End/Customer Service Lead to support day-to-day operations, policies and procedures across Front End, Customer Service Center and Accounting. The role emphasizes Kroger's values of respect, honesty, integrity, diversity, inclusion, and safety.

You will help design efficient processes, coach front-end teams, supervise cash areas and service desks, and ensure a clean, welcoming shopping environment.

Qualifications

• Experience in customer service and front-end operations.
• Ability to multi-task and handle large workloads.
• Effective written and oral communication skills.
• Familiarity with Microsoft Word, Excel and PowerPoint.

Responsibilities

• Explore and develop more effective and efficient processes for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective and efficient customer service is provided throughout department.
• Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
• Provide training, support and follow up on all aspects of Key Retailing.
• Coach and train customer service manager and front end supervisors.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
• Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
• Follow through on special assignments and perform any and all duties as assigned.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Front-end operations

Multi-tasking

Communication skills

Computer literacy

Integrity

Reliability

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Kroger in Appleton, WI is seeking a qualified Front End/Customer Service Lead to support day-to-day operations, policies and procedures across Front End, Customer Service Center and Accounting. The role emphasizes Kroger's values of respect, honesty, integrity, diversity, inclusion, and safety.

You will help design efficient processes, coach front-end teams, supervise cash areas and service desks, and ensure a clean, welcoming shopping environment.