Front End Lead: Operations & Training Coach

The Kroger Co.; Wauwatosa (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Co. is seeking a Front End Operations associate to provide day-to-day support for Front End operations, policies, processes and procedures while upholding the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities include developing more efficient processes, improving customer service, training and coaching front-end staff, and ensuring a clean, organized shopping environment at checkstands and related areas.

Qualifications

• Store retail experience with emphasis on customer service and front-end operations.
• Ability to multi task and handle large workloads.
• Effective written and oral communication skills.
• Understanding of key components of department operations (managing people, merchandising, inventory, shrink, scheduling, expenses)

Responsibilities

• Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective and efficient customer service is provided throughout department.
• Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
• Provide training, support and follow up on all aspects of Key Retailing.
• Coach and train customer service manager and front end supervisors.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
• Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
• Follow through on special assignments and perform any and all duties as assigned.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Multi-tasking

Communication skills

Front-end operations

Tools

MS Word

Excel

PowerPoint

ACE

Supersked

Job description

The Kroger Co. is seeking a Front End Operations associate to provide day-to-day support for Front End operations, policies, processes and procedures while upholding the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities include developing more efficient processes, improving customer service, training and coaching front-end staff, and ensuring a clean, organized shopping environment at checkstands and related areas.