Front End Operations Lead - Training & Customer Service

Blain's Farm & Fleet (Blain Supply, Inc.); Ottawa (IL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical

Prescription

Dental

Vision

Disability Insurance

Life Insurance

Identity Theft Protection

Pet Insurance

401(k) with company match

Associate discount

Job summary

Blain’s Farm & Fleet is seeking a Front-End Supervisor to assist store operations, provide training to front-end personnel, and ensure policy compliance across store operations. The role includes developing procedure documentation, handling customer service issues, and supporting payroll and workforce management systems.

The position emphasizes weekend availability, strong communication, and the ability to work with confidential information.

Qualifications

• Retail experience in store operations is preferred.
• Strong verbal and written communication skills.
• Ability to handle confidential information respectfully.
• Ability to work evenings and at least every other weekend.
• Willingness to pass pre-employment background checks.

Responsibilities

• Support front-end store operations with supervision and training.
• Respond to customer service complaints related to front-end operations.
• Develop and maintain procedure and policy documentation for front-end operations.
• Provide in-store front-end training for new store openings and for workforce management systems.
• Assist Accounting and Payroll with store issues as needed.
• Train cashier roles including customer service and sales functions.
• Ensure compliance with Loss Prevention and safety policies.
• Support intra- and inter-department projects as assigned.
• Attend Grand Opening events and assist as needed.
• Provide store support for workforce management systems.

Skills

Strong communication

Confidential information handling

Evenings/weekends

Background checks

Job description

Blain’s Farm & Fleet is seeking a Front-End Supervisor to assist store operations, provide training to front-end personnel, and ensure policy compliance across store operations. The role includes developing procedure documentation, handling customer service issues, and supporting payroll and workforce management systems.

The position emphasizes weekend availability, strong communication, and the ability to work with confidential information.