Customer Service Team Lead: Coach Front-End Excellence

Fleet Farm; Owatonna (MN); On-site; USD 42,000 - 66,000; Full time

Job summary

Fleet Farm is seeking a Customer Service Team Lead to supervise Front End operations, including Customer Service and Cashier activities, cart retrieval, and front-end housekeeping. The role emphasizes coaching, daily cashier observations, and maintaining efficient customer service processes.

Ideal candidates will have 2 years of retail supervisory experience, a flexible schedule, and a strong ability to lead a diverse team while promoting loyalty programs and company initiatives.

Qualifications

• High School Diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays.
• 2 years of retail management or supervisory experience preferred.
• Proven ability to lead, coach, and build relationships in a fast changing environment.
• Must be able to direct and motivate a diverse population that includes full-time and part-time Team Members.
• Demonstrated ability to multi-task; ability to respond flexibly in quick changing environment.

Responsibilities

• Oversee Front End operations including Customer Service, Cashier activities, cart retrieval and front-end housekeeping.
• Conduct daily cashier observations to ensure consistency and efficiency of customer service processes.
• Coach and mentor team to meet Best in Class customer service standards.
• Manage the customer service desk and cash office operations.
• Assist with service desk activities, including returns, rain checks, and Buy Online Pick up In Store orders.
• Promote Fleet Farm loyalty program and other initiatives.

Skills

Leadership

Coaching

Customer service

People management

Education

High School Diploma or GED

Job description

Fleet Farm is seeking a Customer Service Team Lead to supervise Front End operations, including Customer Service and Cashier activities, cart retrieval, and front-end housekeeping. The role emphasizes coaching, daily cashier observations, and maintaining efficient customer service processes.

Ideal candidates will have 2 years of retail supervisory experience, a flexible schedule, and a strong ability to lead a diverse team while promoting loyalty programs and company initiatives.