Front End Operations Manager

Blain's Farm and Fleet; Town of Grafton (WI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Holiday pay

Birthday off

Associate discount

Job summary

Blain's Farm and Fleet is seeking a front-end operations supervisor to assist store operations with supervision, training and support for front-end personnel. The role focuses on policy adherence, customer service, and staff development as the store grows and opens new locations.

You will provide in-store front-end training, support workforce management systems, and collaborate with accounting and payroll to resolve store issues.

Qualifications

• Three to five years of retail experience.
• Strong verbal and written communication.
• Ability to work with confidential information.
• Able to pass pre-employment background checks.
• Able to work evenings when needed and at least every other weekend.

Responsibilities

• Provide policy and procedure support and training for front-end store operations.
• Respond to customer service complaints regarding front-end store operations.
• Develop and maintain procedure and policy documentation for front-end store operations.
• Provide in-store front-end training and support for new store openings.
• Provide in-store training for workforce management systems.
• Assist Accounting and Payroll with store issues as needed.
• Train all cashier functions including, customer service, Best and Sales etc.
• Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures.
• Assist with intra and inter-department projects and responsibilities as assigned.
• Attend Grand Opening events and assist as appropriate.
• Provide store support for workforce management systems.

Skills

Retail experience

Communication skills

Confidential information

Evenings/weekends

Job description

Blain's Farm and Fleet is seeking a front-end operations supervisor to assist store operations with supervision, training and support for front-end personnel. The role focuses on policy adherence, customer service, and staff development as the store grows and opens new locations.

You will provide in-store front-end training, support workforce management systems, and collaborate with accounting and payroll to resolve store issues.