Front End Operations Leader

BLAIN; Ottawa (IL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Prescription coverage

Dental coverage

Vision coverage

Disability insurance

Life insurance

401(k) with company match

Employee discount

Job summary

Blain’s Farm & Fleet is seeking a store operations role in Ottawa, IL focused on supervision, training, and support for front-end store personnel. Emphasis on procedure compliance and customer service improvements.

Responsibilities include policy training, responding to customer service issues, and preparing documentation. Opportunities to participate in store openings and workforce management initiatives are available.

Qualifications

• Three to five years of retail experience
• Strong communication, both verbal and written
• Ability to work with confidential information
• Able to work evenings when needed and at least every other weekend
• Able to pass pre-employment background checks

Responsibilities

• Provide policy and procedure support and training for front-end store operations.
• Respond to customer service complaints regarding front-end store operations.
• Develop and maintain procedure and policy documentation for front-end store operations.
• Provide in-store front-end training and support for new store openings.
• Provide in-store training for workforce management systems.
• Assist Accounting and Payroll with store issues as needed.
• Train all cashier functions including, customer service, Best and Sales etc.
• Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures.
• Assist with intra and inter-department projects and responsibilities as assigned.
• Attend Grand Opening events and assist as appropriate.
• Provide store support for workforce management systems.

Skills

Retail experience

Communication skills

Confidential information handling

Evenings & weekend availability

Job description

Blain’s Farm & Fleet is seeking a store operations role in Ottawa, IL focused on supervision, training, and support for front-end store personnel. Emphasis on procedure compliance and customer service improvements.

Responsibilities include policy training, responding to customer service issues, and preparing documentation. Opportunities to participate in store openings and workforce management initiatives are available.