Front End Operations Lead & Training Coach

Quality-Food-Centers-; Lacey (WA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Tuition reimbursement

Career growth

Job summary

The Kroger Family of Companies in Lacey, WA is seeking a Front End Supervisor to oversee day-to-day operations and uphold core values of respect, integrity, and safety. You will lead front-end and customer service activities, coach staff, and promote process improvements across departments.

Join a team focused on a clean, efficient checkout area, strong customer service, and effective reporting. On-site role with opportunities for growth in a large retail network.

Qualifications

• Store retail experience with an emphasis on customer service and front-end operations.
• Ability to multi task and handle large workloads.
• Effective written and oral communication skills.
• Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control)

Responsibilities

• Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective and efficient customer service is provided throughout department.
• Provide training, support and follow up on all aspects of Key Retailing.
• Coach and train customer service manager and front end supervisors.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
• Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
• Follow through on special assignments and perform any and all duties as assigned.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Front-end operations

Multi-tasking

Written and verbal communication

Computer applications (MS Word, Excel,

Tools

ACE

Supersked

Excel

PowerPoint

Job description

The Kroger Family of Companies in Lacey, WA is seeking a Front End Supervisor to oversee day-to-day operations and uphold core values of respect, integrity, and safety. You will lead front-end and customer service activities, coach staff, and promote process improvements across departments.

Join a team focused on a clean, efficient checkout area, strong customer service, and effective reporting. On-site role with opportunities for growth in a large retail network.