Front End Operations Lead & Process Coach

Kroger; Lacey (WA); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Healthcare coverage

Tuition reimbursement

Employee discounts

Store discounts

Job summary

Kroger in Lacey, WA is seeking an individual to provide day-to-day support for Front End department operations, policies, and procedures. You will help optimize processes, train staff, and ensure a courteous shopping experience at the checkouts and service areas.

Responsibilities include improving reports, coaching supervisors, promoting company initiatives, and maintaining a clean, organized shopping environment across the Front End, Customer Service Center, and Accounting areas.

Qualifications

• Store retail experience with emphasis on customer service and front-end operations.
• Ability to multi task and handle large workloads.
• Effective written and oral communication skills.
• Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
• Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control)
• Past work record must exhibit a high level of integrity and dependability.
• Thorough experience in customer service and all phases of front-end operations.

Responsibilities

• Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective and efficient customer service is provided throughout department.
• Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
• Provide training, support and follow up on all aspects of Key Retailing.
• Coach and train customer service manager and front end supervisors.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
• Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
• Follow through on special assignments and perform any and all duties as assigned.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Multi-tasking

Communication skills

Integrity

Dependability

Front-end operations

People management

Tools

ACE

Supersked

Excel

Word

PowerPoint

Job description

Kroger in Lacey, WA is seeking an individual to provide day-to-day support for Front End department operations, policies, and procedures. You will help optimize processes, train staff, and ensure a courteous shopping experience at the checkouts and service areas.

Responsibilities include improving reports, coaching supervisors, promoting company initiatives, and maintaining a clean, organized shopping environment across the Front End, Customer Service Center, and Accounting areas.