Front End Operations Lead – Service Excellence & Retail Integrity

Albertsons Companies; Pleasanton (CA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Diverse and inclusive work culture

Competitive pay

Job summary

Albertsons Companies’ Northern California Market seeks a Front End Operations Specialist to lead customer service and front-end integrity across stores. You will mentor Store Execution and Retail Integrity Managers, oversee service initiatives, and manage labor, cash variation, and supplies budgets.

The role emphasizes coaching, policy compliance, and cross-team communication to sustain operational excellence and drive sales.

Qualifications

• Education: Bachelor's degree in business, finance or related field.
• 5+ years' experience in retail store operations preferred.
• Experience as Store Director or Assistant Store Director is helpful.

Responsibilities

• Promote a Service First culture among Market staff and store associates.
• Direct and monitor store service performance using Customer SAT and service shops.
• Create a customer service culture and environment.
• Provide coaching and training to improve store customer service performance.
• Establish objectives with accountability commitments.
• Oversee special service operations events and area meetings.

Skills

Financial acumen

Front-end operations

Scan coordination

Store bookkeeping

Team collaboration

Verbal/written communication

PC skills (Word/Excel)

Analytical ability

Travel readiness

Education

Bachelor's degree in business, finance or related field

Job description

Albertsons Companies’ Northern California Market seeks a Front End Operations Specialist to lead customer service and front-end integrity across stores. You will mentor Store Execution and Retail Integrity Managers, oversee service initiatives, and manage labor, cash variation, and supplies budgets.

The role emphasizes coaching, policy compliance, and cross-team communication to sustain operational excellence and drive sales.