Front-End Operations Lead (Retail Cash & Service)

Jetro Restaurant Depot; Virginia Beach (VA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan

Paid Time Off (PTO)

Six paid company holidays

Tuition reimbursement program

Job summary

Jetro Restaurant Depot is seeking a Front-End Manager to oversee daily front-end operations, manage staff, and ensure accurate transaction processing in a fast-paced retail environment. The role focuses on cash handling, customer service, and adherence to company standards to support store performance.

The position requires strong leadership, problem-solving, and organizational skills, with an emphasis on maintaining high customer service levels and efficient front-end procedures.

Qualifications

• Experience in front-end, retail, or customer service operations.
• Strong cash handling and transaction accuracy skills.
• Experience leading or managing a team in a fast-paced environment.
• Proven problem-solving and organizational abilities.

Responsibilities

• Oversee daily front-end operations to ensure accurate and efficient transaction processing.
• Ensure proper cash handling procedures are followed, including register reconciliation and control processes.
• Monitor front-end activity to identify and resolve discrepancies, errors, or operational issues.
• Supervise and manage front-end staff to ensure adherence to policies and performance expectations.
• Ensure high levels of customer service at all times.
• Review trends related to shrink and cash variances to address concerns.
• Coordinate front-end processes including scheduling and coverage.
• Support implementation and enforcement of front-end procedures and internal controls.
• Maintain a clean, organized, and compliant front-end environment.

Skills

Front-end operations

Cash handling

Team leadership

Customer service

Problem solving

Organizational skills

Excel proficiency

Tools

Microsoft Excel

Job description

Jetro Restaurant Depot is seeking a Front-End Manager to oversee daily front-end operations, manage staff, and ensure accurate transaction processing in a fast-paced retail environment. The role focuses on cash handling, customer service, and adherence to company standards to support store performance.

The position requires strong leadership, problem-solving, and organizational skills, with an emphasis on maintaining high customer service levels and efficient front-end procedures.