Retail Front-End Lead: Cash & Customer Experience

Jetro Restaurant Depot; Chantilly (VA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) with Employer Match

Paid Time Off (PTO)

6 Company Holidays

Tuition Reimbursement

Voluntary Benefits

Competitive Benefits Package

Eligibility-based perks

Job summary

Jetro Restaurant Depot is seeking a Front-End Manager to oversee all front-end operations, including cash handling, customer service, and team performance. The role ensures accurate transaction processing, adherence to standards, and efficient front-end procedures to support store operations and customer satisfaction.

The Front-End Manager will supervise front-end staff, monitor activity for discrepancies, and coordinate scheduling and workflow to maintain a smooth, customer-focused shopping

Qualifications

• Experience in front-end, retail, or customer service operations.
• Strong cash handling procedures and transaction accuracy.
• Experience leading a team in a fast-paced environment.

Responsibilities

• Oversee daily front-end operations to ensure accurate and efficient transaction processing.
• Ensure proper cash handling procedures, including register reconciliation and control processes.
• Monitor front-end activity to identify and resolve discrepancies, errors, or operational issues.
• Supervise and manage front-end staff to ensure adherence to policies and performance expectations.
• Maintain high levels of customer service at all times.
• Review shrink, cash variances, and operational trends to address areas of concern.
• Coordinate front-end processes including scheduling, workflow, and coverage.
• Support implementation and enforcement of front-end procedures and internal controls.
• Maintain a clean, organized, and compliant front-end environment.

Skills

Cash handling

Team leadership

Customer service

Operations oversight

Excel

Multi-tasking

Job description

Jetro Restaurant Depot is seeking a Front-End Manager to oversee all front-end operations, including cash handling, customer service, and team performance. The role ensures accurate transaction processing, adherence to standards, and efficient front-end procedures to support store operations and customer satisfaction.

The Front-End Manager will supervise front-end staff, monitor activity for discrepancies, and coordinate scheduling and workflow to maintain a smooth, customer-focused shopping