Front-End Team Lead: Customer Service & Ops

Jetro Restaurant Depot; Paramus (NJ); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Employer M

Paid Time Off (PTO)

Paid Company Holidays

Tuition Reimbursement Program

Voluntary Supplemental Benefits

Competitive Benefits Package

Eligibility-based benefits terms

Job summary

Jetro Restaurant Depot is seeking a Front-End Supervisor to oversee daily front-end operations, focus on customer service, ensure transaction accuracy, and guide front-end staff to maintain an efficient, customer-centric environment.

The role emphasizes supervising cash handling procedures, maintaining organized front-end areas, and enforcing store policies to support smooth retail operations.

Qualifications

• Experience in retail or front-end operations.
• Basic understanding of cash handling processes.
• Strong communication and organizational skills.
• Ability to work in a fast-paced, team-oriented environment.
• Problem-solving and attention to detail.

Responsibilities

• Support daily front-end operations to ensure efficient and accurate transaction processing.
• Assist with monitoring cash handling procedures and resolving minor discrepancies.
• Provide support and direction to front-end staff during daily operations.
• Ensure front-end areas are organized, clean, and operating efficiently.
• Assist in maintaining customer service standards and resolving customer issues.
• Support scheduling and workflow coordination for front-end staff.
• Help enforce company procedures and policies at the front-end.
• Communicate operational issues or concerns to management.

Skills

Customer service

Communication

Organizational skills

Team-oriented

Problem-solving

Tools

Cash handling

Job description

Jetro Restaurant Depot is seeking a Front-End Supervisor to oversee daily front-end operations, focus on customer service, ensure transaction accuracy, and guide front-end staff to maintain an efficient, customer-centric environment.

The role emphasizes supervising cash handling procedures, maintaining organized front-end areas, and enforcing store policies to support smooth retail operations.