Front End Operations Lead & Process Improvement Coach

The Kroger Co.; Madison (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

The Kroger Co. in Madison, AL is seeking a Front End Operations Associate to support daily operations of the Front End department, focusing on customer service, policies, and process improvements.

You will develop efficient procedures, train supervisors, maintain a clean, safe checkout area, and assist management with reporting and performance metrics to enhance the shopping experience.

Qualifications

• Experience in customer service and front-end operations.
• Strong written and verbal communication skills.
• Ability to multi-task and handle large workloads.
• Proficiency with computer applications including Word, Excel and PowerPoint.

Responsibilities

• Support Front End department operations, policies, processes and procedures.
• Explore and develop more effective and efficient processes for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective and efficient customer service is provided throughout department.
• Provide training, support and follow up on all aspects of Key Retailing.
• Coach and train customer service manager and front end supervisors.
• Demonstrate promotion and implementation of company initiatives to reports in a positive manner.
• Support store management and customer service manager in maintaining a well-organized shopping environment at checkouts and surrounding areas.
• Follow through on special assignments and perform duties as assigned.
• Must be able to perform essential functions with or without reasonable accommodation.

Skills

Customer service

Multitasking

Communication skills

Computers

Tools

Microsoft Word

Excel

PowerPoint

ACE

Supersked

Job description

The Kroger Co. in Madison, AL is seeking a Front End Operations Associate to support daily operations of the Front End department, focusing on customer service, policies, and process improvements.

You will develop efficient procedures, train supervisors, maintain a clean, safe checkout area, and assist management with reporting and performance metrics to enhance the shopping experience.