Front End Operations Lead — Coach & Process Improver

The Kroger Co.; Town of Brookfield (WI); On-site; USD 25,000 - 36,000; Full time

Job summary

The Kroger Co. is seeking a Front End Operations Associate to support day-to-day department operations, policies and procedures, and uphold the company's values of respect, honesty, integrity, diversity, inclusion, and safety.

You will explore and improve processes for Front End, Customer Service Center and Accounting, train staff, coach supervisors, and help maintain a clean, efficient shopping environment at check stands and service areas.

Qualifications

• Retail experience with emphasis on customer service and front-end operations.
• Ability to multi task and handle large workloads.
• Effective written and oral communication skills.
• Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked.
• Understanding of all key components of department operations (managing people, merchandising, inventory, shrink control, customer service, labor scheduling, expense control).
• Past work record must exhibit a high level of integrity and dependability.

Responsibilities

• Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective and efficient customer service is provided throughout department.
• Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
• Provide training, support and follow up on all aspects of Key Retailing.
• Coach and train customer service manager and front end supervisors.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
• Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
• Follow through on special assignments and perform any and all duties as assigned.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Front-end operations

Multi-tasking

Communication

MS Office

Integrity

Flexible scheduling

Tools

Microsoft Word

Excel

PowerPoint

ACE

Supersked

Job description

The Kroger Co. is seeking a Front End Operations Associate to support day-to-day department operations, policies and procedures, and uphold the company's values of respect, honesty, integrity, diversity, inclusion, and safety.

You will explore and improve processes for Front End, Customer Service Center and Accounting, train staff, coach supervisors, and help maintain a clean, efficient shopping environment at check stands and service areas.