Front End Operations Lead & Process Coach

The Kroger Co.; Town of Forest (WI); Presencial; USD 21 000 - 29 000; Tempo integral

Resumo da oferta

The Kroger Co. is seeking an experienced Front End Operations role in Wisconsin to support day-to-day department operations, policies, and procedures.

You will drive improvements in front end, customer service center, and accounting processes while maintaining a clean, efficient shopping environment. Responsibilities include coaching supervisors, promoting company initiatives, and ensuring safe, effective customer service.

Qualificações

• Willing to work mornings, afternoons, evenings, or nights.
• Weekend and holiday availability.
• Retail experience with emphasis on customer service front-end.
• Ability to multitask and handle large workloads.
• Excellent written and oral communication.
• Proficiency with common software tools (Word, Excel, PowerPoint; ACE, Supersked).

Responsabilidades

• Provide day-to-day support of Front End department operations, policies, processes and procedures.
• Explore and develop more effective and efficient processes for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective and efficient customer service throughout department.
• Coach and train customer service managers and front end supervisors.
• Promote and implement company initiatives to direct reports in a positive manner.
• Maintain a well-organized, clean shopping environment at check stands, front-end, Self Service Checkouts and Customer Service Center.
• Follow through on special assignments and perform duties as assigned.

Conhecimentos

Customer service

Front-end operations

Multi-tasking

Communication skills

Ferramentas

Microsoft Word

Excel

PowerPoint

ACE

Supersked

Descrição da oferta de emprego

The Kroger Co. is seeking an experienced Front End Operations role in Wisconsin to support day-to-day department operations, policies, and procedures.

You will drive improvements in front end, customer service center, and accounting processes while maintaining a clean, efficient shopping environment. Responsibilities include coaching supervisors, promoting company initiatives, and ensuring safe, effective customer service.