Front End Operations Lead - Customer Wow Champion

fivebelow; Youngstown (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Five Below is seeking a Support Lead to help manage front end operations, ensure fast and friendly checkout, and wow the customer at all times. You will lead associates, train staff on customer service basics, and assist with payroll, merchandising, and store maintenance.

Qualified candidates have at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment. This hourly role starts at $11.50 and offers growth with the store team.

Qualifications

• High School Graduate or equivalent.
• College experience preferred
• Minimum 1 year of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all associates and managers are Wowing the Customer through personal contact with customers
• Responsible for achieving CSAT score goals provided by the District Manager
• Responsible for leading Front End Operations
• Training the staff on the High Fives of Customer Service
• Ensures that each guest has a fast, friendly, checkout
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
• Responsible for opening and closing store procedures
• Assists with Front End Operations
• Responsible for performing SM duties in their absence
• Assists in supervising all Associates
• Assists in training all Associates
• Assists in coaching all Associates
• Assists in developing all Associates
• Reviews all corporate communications and reacts accordingly
• Partners with supervisors or corporate office regarding store issues
• Drives store sales and controls expenses
• Assists payroll process and ensures payroll is within budget
• Assists in merchandising procedures
• Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
• Authorizes register functions including post voids, returns and discounts
• Complies with Human Resources policies and procedures
• Assists in receiving and stocking procedures
• Unloads merchandise from trucks
• Checks in shipments
• Stages merchandise for the sales floor
• Packs out merchandise
• Assists front end and queue merchandising
• Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Customer Service

Organization

Productivity

Ability to multi-task

Follows Direction

Professionalism

Trainer/Developer/Motivator

Communication

Sales Driver/Goal Oriented

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below is seeking a Support Lead to help manage front end operations, ensure fast and friendly checkout, and wow the customer at all times. You will lead associates, train staff on customer service basics, and assist with payroll, merchandising, and store maintenance.

Qualified candidates have at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment. This hourly role starts at $11.50 and offers growth with the store team.