Seasonal Front-End Leader: Customer WOW & Training

fivebelow; Downingtown (Chester County); On-site; USD 21,000 - 30,000; Full time

Job summary

Five Below is seeking a Support Lead to assist the Store Manager and drive front end operations, cash handling, cleanliness, safety, and sales. You will lead by example, manage daily activities, and help develop a team committed to wowting customers and hitting KPIs.

You should have a high school diploma, at least one year of management experience, strong communication, multitasking ability, and the energy to thrive in a fast-paced environment.

Qualifications

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and manage priorities.
• High School Graduate or equivalent.
• College experience preferred.
• Creative thinking and adaptability under pressure.

Responsibilities

• Ensures all associates and managers are Wowing the Customer through personal contact with customers
• Responsible for achieving CSAT score goals provided by the District Manager
• Responsible for leading Front End Operations
• Training the staff on the High Fives of Customer Service
• Ensures that each guest has a fast, friendly, checkout
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
• Responsible for opening and closing store procedures
• Assists with Front End Operations
• Responsible for performing SM duties in their absence
• Assists in supervising all Associates
• Assists in training all Associates
• Assists in coaching all Associates
• Assists in developing all Associates
• Reviews all corporate communications and reacts accordingly
• Partners with supervisors or corporate office regarding store issues
• Drives store sales and controls expenses
• Assists payroll process and ensures payroll is within budget
• Assists in merchandising procedures
• Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
• Authorizes register functions including post voids, returns and discounts
• Complies with Human Resources policies and procedures
• Assists in receiving and stocking procedures
• Unloads merchandise from trucks
• Checks in shipments
• Stages merchandise for the sales floor
• Packs out merchandise
• Assists front end and queue merchandising
• Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Leadership

Communication

Multitasking

Creativity

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a Support Lead to assist the Store Manager and drive front end operations, cash handling, cleanliness, safety, and sales. You will lead by example, manage daily activities, and help develop a team committed to wowting customers and hitting KPIs.

You should have a high school diploma, at least one year of management experience, strong communication, multitasking ability, and the energy to thrive in a fast-paced environment.