Part-Time Front End Leader: Wow Customers & Drive Sales

Five Below; Columbus (GA); On-site; USD 13,000 - 19,000; Full time

Job summary

Five Below is seeking a Support Lead to assist with the direction of front end operations and to lead sales associates under the Store Manager and Customer Service Manager. You will drive customer satisfaction, manage cash handling, and ensure a fast, friendly checkout experience.

Responsibilities include training staff, maintaining store cleanliness, opening/closing procedures, and supporting payroll and merchandising.

Qualifications

• High School Graduate or equivalent.
• College experience preferred

Responsibilities

• Ensures all associates and managers are Wowing the Customer through personal contact with customers
• Responsible for achieving CSAT score goals provided by the District Manager
• Responsible for leading Front End Operations
• Training the staff on the High Fives of Customer Service
• Ensures that each guest has a fast, friendly, checkout
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
• Responsible for opening and closing store procedures
• Assists with Front End Operations
• Responsible for performing SM duties in their absence
• Assists in supervising all Associates
• Assists in training all Associates
• Assists in coaching all Associates
• Assists in developing all Associates
• Reviews all corporate communications and reacts accordingly
• Partners with supervisors or corporate office regarding store issues
• Drives store sales and controls expenses
• Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online, pick up in store etc.)
• Assists payroll process and ensures payroll is within budget
• Assists in merchandising procedures
• Adheres to and holds associates accountable to all Five Below’s SOPs
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
• Authorizes register functions including post voids, returns and discounts
• Complies with Human Resources policies and procedures
• Assists in receiving and stocking procedures
• Unloads merchandise from trucks
• Checks in shipments
• Stages merchandise for the sales floor
• Packs out merchandise
• Assists front end and queue merchandising
• Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Customer Service

Organization

Productivity

Multi-tasking

Following directions

Professionalism

Trainer/Developer/Motivator

Communication

Sales Driver/Goal Oriented

Education

High School Diploma or equivalent

Job description

Five Below is seeking a Support Lead to assist with the direction of front end operations and to lead sales associates under the Store Manager and Customer Service Manager. You will drive customer satisfaction, manage cash handling, and ensure a fast, friendly checkout experience.

Responsibilities include training staff, maintaining store cleanliness, opening/closing procedures, and supporting payroll and merchandising.